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Increasing the medical claim data processing to approximately 500 files per month

Who is the client?

Our client was the US-based attorney firm dealing with the medical insurance.

The Issue

  • The assigned task was far beyond the job of regular data entry.
  • The client would send us the scanned case histories (approximately 500) of the patients.
  • The next process involves the analysis of these scanned case histories.
  • Our client possessed a legal specialization in medical insurance.
  • We faced complications due to the use of various legal terminologies too.
  • The task also involved the work of claim forms and patient reports.

Our Solutions

Our team at Insurance Claim Processing ensured to offer a systematic solution to our client regarding the certain complications.

  • Initially, we began with a discussion over a phone call to clarify the doubts from both the parties.
  • The issues addressed via the phone call included the time within which the work would be delivered, security offered to the task, flawless work, and price rate.
  • The client immediately agreed for the sample and thus, we started the trial run.
  • The client gave us the software to access his files and a large priority was given to safeguard the transactions.
  • Our team ensured to address the problems systematically.
  • We focused on index numbers, dates, and client notifications.
  • After receiving the necessary information, we merged the data into the relevant document and sent it back to the client.
  • The final stage involved the clients to download, print, and verify the result.

Our Outcome

  • We offered an extremely quality-enriched result within the expected time and thus, received a wide applause from our client.
  • We achieved and increased the productivity of completing 500 files every month.
  • We successfully proved our ability to handle the insurance as well as legal outsourcing projects.